Faq

Contact

1919/431, Jewelry Trade Centre, 36th Floor, Office Zone, Silom, Bangrak, Bangkok, Thailand 10500

+66842344467

billing@elitejewels.co

How Can I Order?

Simply browse our collections, select your favorite piece, choose your size or metal (if applicable), and click Add to Cart. Proceed to checkout and complete your purchase securely.

Do you ship internationally?

Yes, Elite Jewels offers worldwide shipping through trusted courier partners. Your order will be carefully packed and delivered safely to your doorstep, wherever you are.

How do I return or exchange my order?

If you wish to return or exchange an item, please contact our support team within the eligible return period. Products must be unused and in original packaging.

How Do I Know If My Order Went Through?

Once your order is confirmed, you’ll receive a confirmation email with your order number and details. You can also track your purchase through your account dashboard.

Can I Change My Order?

If you need to modify your order, please contact us within 24 hours of purchase. Once the item has been processed or shipped, changes may not be possible.

How To Use Gift Cards?

During checkout, enter your gift card code in the designated field. The amount will be automatically deducted from your total order value.

What is your return policy?

We offer a simple and transparent return policy. Eligible items can be returned within the specified time frame for a refund or exchange, subject to quality checks.

do you have order tracking?

Yes, once your order has been shipped, you’ll receive a tracking number and link via email. You can use it to monitor your delivery status in real time until your jewelry reaches you safely.

what is your payment methods?

We accept all major credit and debit cards, as well as secure online payment gateways for a safe and seamless shopping experience.

Are all products certified?

Yes, every piece from Elite Jewels comes with an authentic certification verifying the quality and purity of your jewelry.